If your results are below the required speeds, you do not have a satisfactory internet connection and you will need to discuss alternatives with your health service provider, which might include:.Your internet speed should be at least 500kbs for both 'download' and 'upload'.Test your internet speed (external site).
The application works on a variety of devices – choose yours from the list below and follow the set up instructions.Īvaya Workplace works on a variety of devices – choose yours from the list below and follow the set-up and meeting instructions. The Statewide Telehealth Service (STS) uses an application similar to Skype or Facetime to provide your consultation. If you have not received this information, contact your health service provider directly. Your specialist clinic will have provided you with dial-in number details for your appointment at home. Avaya Workplace Get your device ready for your appointment – installing the Avaya Workplace application If you have not received this information and your appointment has been confirmed, please phone the site who will be hosting your appointment for assistance. If you are having a Video Call consultation delivered by a WA Country Heath service (WACHS) site, please refer to the information and the URL that you have been provided in your appointment advice (letter, email, SMS). Regional patients: If you are having a Video Call consultation delivered by a Metropolitan site, please select the hospital this appointment is occurring from. Sir Charles Gairdner Hospital (external site).Public Dental Health Service (external site).Perth Children's Hospital (external site).NMHS Mental Health Service (external site).King Edward Memorial Hospital (external site).Armadale Health Service (external site).You may then be asked to select your clinic specialty. If you continue to have issues, please contact the support number provided on your appointment advice (letter, email, text message) or the Statewide Telehealth Service Desk on 1800 794 748.Īt the time of your booked appointment please select your hospital or health service to connect (refer to your appointment letter).If the issues remain go to for assistance or view the troubleshooting guide (external site).Follow the advice given to correct the issues.Select the hospital or health service that will be delivering your appointment from the above section ( Start your Video Call appointment and participating sites), select Run a precall test and follow the instructions. The precall test can be accessed from the following link: Option 2 There are two ways you can conduct a precall test. Important: Video Call is only compatible with Google Chrome, Apple Safari or Mozilla Firefox browsers so please complete your precall test using one of these browsers. This will allow you to test your camera, microphone, speakers and internet connection and determine if they are suitable for online video consultations. Prior to your booked appointment please complete a precall test using the device you plan to use for your appointment. Watch the video about attending your appointment via a Video Call (external site). Read the information leaflet about attending your appointment via a Video Call (external site).
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View the full list of what you will need to make a videocall (external site) – there is no need to install additional software. Video Call can only be used with Google Chrome, Microsoft Edge, Firefox or Apple Safari browsers. It can be used on a personal computer, laptop, tablet or mobile phone. Video Call is the main platform used across Metropolitan WA to deliver a video appointment. The URL will automatically take care of the app that will be used – which means you don’t need to choose/download anything! If you have not received this information and your appointment has been confirmed, please phone the site who will be delivering your appointment for assistance. For most appointments, the clinic would have also sent an SMS with a URL – all you need to do is click on this and follow the prompts. Your appointment letter will confirm if you have a video appointment and provide a dial-in number or website details to join your appointment. WA Health service providers use 3 main platforms to hold video appointments Video Call, Avaya Workplace and Microsoft Teams. You may be able to have your appointment with your specialist virtually in the convenience of your own home or at work. Virtual Care (also known as Telehealth) delivered in home Ambulance fees for seniors and pensioners.Assistance with travel costs to receive medical care.Telehealth – delivering virtual care closer to home.
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